1. Can I take my vehicle to the repair shop of my choice? 

As the customer, you have the right to take your vehicle to any shop of your choice. When reporting your claim to an insurance company you can let them know which auto body repair shop you would like to have the work done at. Your insurer may  send you to a repair facility that they use in their network. No matter where you go they are obligated to cover the reasonable cost of repairing your vehicle to its pre-accident condition. 

2. Does my insurance company have the right to inspect my vehicle?

Yes, they have the right to inspect your vehicle, but are not required to do so. If your Insurance company chooses to perform an inspection, they can require you to travel a reasonable distance to complete their inspection. 

 3. How long will I have to wait for an accident inspection?

If your vehicle can not be safely driven, then the insurance company  must inspect your vehicle within five business days after you initiate/ start the claim process.  Now, if your vehicle can be safely driven, then the insurance company must complete the inspection within 15 days after you notify them of the claim. 

4. Can the repair shop I select adjust its estimate and charges to absorb the deductible required by my insurance company? 

No! The repair shop cannot change the cost of repairs to help you pay the deductible. This is misrepresenting the cost of repairs; which constitutes as insurance fraud.

 5. Can I have my vehicle repaired with original equipment parts? And will the insurance company pay for them?

            Most insurance companies are only responsible for restoring your vehicle to the way it was before it was damaged.  If your vehicle was not new at the time of the claim, then the insurance company does not have to pay for new OEM parts.  They must pay for parts of "like kind and quality" (aftermarket) . If you request new OE parts on an older vehicle, then you may have to pay the difference. 


Body Shop Hours

  • Monday 8AM - 5PM
  • Tuesday 8AM - 5PM
  • Wednesday 8AM - 5PM
  • Thursday 8AM - 5PM
  • Friday 8AM - 5PM
  • Saturday Closed
  • Sunday Closed

Contact

Capitol City Kia

51 Gallison Hill Rd
Directions Montpelier, VT 05602

  • Body Shop: 802-223-6283